Air India Express flights cancellation: How to request refund

New Delhi: With Air India Express cancelling several flights due to cabin crew shortage, let’s have a look at the guidelines on how to raise a refund request if the flight is cancelled by the airline. The Tata Group-owned airline cancelled “scores of flights” have been cancelled at various airports, including Kochi, Calicut and Bangalore and other cities due to a shortage of cabin crew members.

Air India flight cancellation refund: Step-by-step guide

• Air India Express passengers can raise refund request by visiting the airline’s website or mobile app.
• Next step is to scroll to the manage booking section and click on the refund option to initiate the request.
• Mobile app users can request for a refund using the ‘My Trips’ option which is available for Android and iOS users.
• If any person booked the flight ticket at the ticketing office of Air India, the individual has to head to the same office to request a refund.
• If the Air India flight ticket was booked by a travel agent or booked using a third-party travel website, then the passenger has to contact the travel agent or visit the website to check the refund status of the booking.
• Air India gives you the option of applying for a refund up to two years from the date of issuance of the flight ticket
• The refund account will be credited to the individual’s account.

Payment methods for booking a flight with Air India

Multiple payment options are available for passengers to help book rickets for Air India flights

• Credit cards (American Express, Visa cards, Mastercards, Diners Club cards, and JCB)
• Internet banking
• Rupay cards
• E-wallets
• EMI options
• UPI

With several crew members reporting sick at the last minute, Air India Express cancelled more than 80 flights and delayed several flights. The airline has announced to operate 360 daily flights during the summer schedule.